Health Exchange Still Down
CORNING (WENY) -- The opening day of the Health Exchange drew millions of
web hits in just a couple of hours. The sites crashed leaving people unable to sign up or research their options. New York State site is still down, and the federal site is backed up.
Since yesterday morning, people visiting New York's health exchange website at nystateofhealth.ny.gov were greeted with this message:
Attention: Due to overwhelming interest in the NY State of Health - including millions of visits during the first day of site launch - the health exchange is currently having log-in issues. We encourage users who are unable to log in to come back to the site later when these issues will be resolved.
Today, the site is still down.Visitors can go as far as creating an account with some basic information, but then they get an error message.
And in Pennsylvania, it's a similar story. Visitors have to go to the Federal Exchange website at healthcare.gov However, they can't even get to the step of creating a user name.
WENY's Facebook Fan's have been having trouble.
David MOgren of Corning was unsuccessful and gave up trying to make the site work. He said "I did try several times yesterday and today, get as far as personal information, but the drop down box for state and county does not work, so cannot proceed, takes several attempts to even get that far - perhaps it will be straighten out in the near future."
AIM is one of a handful of locations offering navigators to help people interested in signing up for health insurance through the marketplace. Even though the website is down, navigators still booking appointments to help people go through their options.
Navigators like Katherine Anderson-Reynolds are here to help people pick the insurance plans that work for them as health insurance marketplaces officially launch.
"The response was so overwhelming that that the ended up having a little bit of a trouble with that, but it's great that so many people are excited to explore their options," says Anderson-Reynolds. "We're completely ready to help people when we have access again."
Below, is a PDF of navigators in New York. For Pennsylvania residents, visit LocalHelp.HealthCare.gov to find help in your area. You can search by city and state or zip code to see a list of local organizations with contact information, office hours, and types of help offered, such as non-English language support, Medicaid or CHIP, and Small Business Health Options Program (SHOP).