SOUTHERN TIER, N.Y. (WENY) -- Residents throughout the Southern Tier and Finger Lakes will have an opportunity to share any issues they may be having with NYSEG during a number of upcoming virtual and in-person forums. Tompkins County is reminding residents that the New York State Department of Public Service will be hosting the forums on alleged delayed or erroneous billing, delayed or inaccurate meter reading, and customer service problems affecting customers of New York State Electric & Gas Corporation and Rochester Gas & Electric Corporation.

According to the State Department of Public Service, a number of customers have reported high, inaccurate, or delayed bills, problems compounded by the inability of customers to reach the companies’ customer service representatives by telephone without substantial delay. As a result, DPS staff and the DPS Consumer Advocate will hold in-person and virtual forums in multiple locations in the companies’ service territories to gather information about these issues directly from customers.

Any person wishing to provide a public comment on the record at the virtual forums must pre-register by 12:00 p.m. on January 30, 2023. For more information, including other ways to comment, please visit here. 

Upcoming Forums:

VIRTUAL

DATE: Tuesday, January 31, 2023

TIME: 1:00 p.m.

Electronic Access: www.webex.com

Event Number: 2343 229 4895

Event Password: Jan31-1pm

Phone-Only Access: 518-549-0500

Access Code: 2343 229 4895

 

VIRTUAL

DATE: Tuesday, January 31, 2023

TIME: 6:00 p.m.

Electronic Access: www.webex.com

Event Number: 2333 158 8627

Event Password: Jan31-6pm

Phone-Only Access: 518-549-0500

Access Code: 2333 158 8627

 

(In-Person) ROCHESTER:

Date: Tuesday, February 7, 2023

Time: 1:00 p.m. to 3:00 p.m. 6:00 p.m. to 8:00 p.m.

Location: Rochester City Hall Council Chambers 30 Church St. Rochester, NY 14614

 

(In-Person) BINGHAMTON:

Date: Wednesday, February 8, 2023

Time: 1:00 p.m. to 3:00 p.m. 6:00 p.m. to 8:00 p.m.

Location: Binghamton State Office Building First Floor Conference Room 44 Hawley St. Binghamton, NY 13901